Thank you for choosing Shams Quran Academy for your educational needs. We are committed to providing quality services and ensuring your satisfaction. This Refund Policy outlines the terms and conditions for refunds of fees paid for our courses and services.

1. 3-Day Free Trial

We offer a 3-day free trial to all new users to experience our services before making a commitment to paid plans. During this trial period, you can explore our courses and evaluate our offerings. If you decide not to continue with our services after the trial period, no charges will be applied, and you will not be eligible for a refund.

2. Paid Plans

Once you opt for a paid plan after the 3-day free trial, our refund policy is as follows:

a. Monthly Subscription Plans

If you are on a monthly subscription plan, you can cancel your subscription at any time, but no refunds will be issued for the current month. Your access to our services will continue until the end of the billing cycle.

b. Annual Subscription Plans

If you are on an annual subscription plan and wish to cancel within 30 days of the initial purchase, you may be eligible for a prorated refund for the remaining months of your subscription. After the initial 30-day period, no refunds will be issued for annual subscription plans.

3. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The refund request must be made within the specified timeframes mentioned in sections 2a and 2b.
• You have not violated our Terms of Service or any applicable policies.
• Refunds are only applicable to subscription fees paid; any additional charges, such as one-time purchases or course materials, are non-refundable.
• Refunds will be issued to the original payment method used for the transaction.

4. How to Request a Refund

To request a refund, please contact our support team at support@shamsquranacademy.net. Please include your name, email address, and a description of the reason for your refund request.

5. Processing Time

Refund requests will be processed within [X] business days from the date of receipt of your request. Please allow additional time for the refund to appear on your account, depending on your payment provider’s policies.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Email: support@shamsquranacademy.net

We value your trust and aim to provide transparent and fair refund procedures to ensure your satisfaction with our services.

7. Changes to the Refund Policy

We reserve the right to update and revise our refund policy as needed. Any changes to this policy will be posted on this page, with the “Last Updated” date modified accordingly.